Quiz: Customer Journey

The customer journey is the journey or sequence of events or actions, that a potential customer goes through to become an actual customer of your business. Understanding the customer journey will help you determine when to talk to the customer and with what message.

QUIZ QUESTION::

Map the order in which a customer would progress through the customer journey beginning with the first stage in the journey.

ANSWER CHOICES:

DESIRE

POST ACTION

INTEREST

ACTION

AWARENESS

Timeline	Customer Journey Stage
** 1 **
** 2 **
** 3 **
** 4 **
** 5 **

SOLUTION:

Timeline	Customer Journey Stage
** 3 **	DESIRE
** 5 **	POST ACTION
** 2 **	INTEREST
** 4 **	ACTION
** 1 **	AWARENESS